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Tier-1 brand, popular PM role, metro location, and generalist requirements increase competition.
Project management skills are moderately transferable across industries despite client-specific SLA knowledge.
Requires SLA and team management experience but no explicit years or certifications, so medium strictness.
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Act as the single point of contact for Fuji Films Team to drive initiatives, support governance, and resolve escalations/issues.
Manage day-to-day activities and performance of the team ensuring adherence to SLAs and operating plans.
Collaborate with Team Leads and service management to improve procedures, implement continuous improvement programs, and monitor team performance including training needs.
Experience in Customer Service and Technical Support environment.
Proven experience managing daily deliverables and performance of a team.
Strong analytical, problem-solving, and communication skills.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in operational leadership within a service delivery or technical support setting with direct team management responsibility.
Capable of driving continuous improvement and managing client interactions to report on SLAs and performance.
Comfortable working collaboratively across teams to enhance service quality and operational efficiency.