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Tier-1 brand, mid-level experience, Bengaluru metro, and broad candidate pool for networking support roles.
Strong specialized networking and data center requirements reduce cross-industry transferability.
Explicit 5+ years requirement plus mandatory deep networking, vendor, Linux, and automation skills.
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Provide Tier 3 technical support for network equipment in data center/AI/storage/HPC environments including resolving complex issues and managing project installations.
Develop and present comprehensive technical solutions to customer problems, including problem reporting, replication, and resolution management.
Engage in customer site visits and calls; collaborate with internal Engineering, Marketing, and Support teams to improve support processes and customer satisfaction.
Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience.
5+ years of experience in customer support for hardware and software network products.
Extensive knowledge and troubleshooting skills with network equipment and protocols including IP, L2/L3 (STP, MSTP, MLAG, VPC, VRRP, LACP, OSPF, BGP, PIM), virtualization, EVPN, VXLAN.
Proficiency with Linux, scripting, and automation using Ansible.
Experienced with operating and configuring major vendor network switches and routers in complex environments.
Strong analytical skills to diagnose complicated networking problems under pressure.
Capable of effective communication and collaboration with cross-functional teams and customers, with good follow-up and detail orientation.