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Generalist QA/support title, metro location, and broad skillset increase applicant competition.
Testing and support skills are broadly transferable across industries, so low sensitivity.
No explicit years or certifications but requires functional testing and support skills, so moderate strictness.
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Provide enterprise-level support including diagnosing, troubleshooting software and hardware issues, and assisting clients with application installation and configuration.
Conduct product demonstrations, client training, and participate in client meetings to provide functional expertise and support project delivery tasks.
Perform system configuration, testing (UAT, functional, workflow), documentation, defect tracking, and collaborate with project stakeholders to ensure successful project implementation and client satisfaction.
Degree in Computer Science, IT, Software Engineering, or relevant field.
Good understanding of computer systems, mobile devices, and troubleshooting technical issues.
Familiarity with remote desktop applications and help desk software (e.g., LogMeIn, Join.me).
Work Experience Required: Proven experience as Technical Support Engineer, IT Help Desk Technician, or similar role is a plus but not explicitly mandatory.
Experienced in supporting software delivery projects with technical troubleshooting and client interaction skills.
Capable of managing technical documentation, defect tracking, and coordinating across multiple teams for project success.
Skilled in clear technical communication both written and verbal, able to explain complex issues simply for client understanding.