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Medium — mid-level popular product-design role at a known startup with some enterprise specialization.
High — requires specific B2B SaaS and enterprise CX experience, reducing cross-industry transferability.
High — explicit 2–3 years, mandatory B2B enterprise design experience, portfolio, and hands-on Figma requirement.
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Define and establish the entire product design system, visual language, and interaction model from scratch for an AI-native B2B SaaS Customer Experience platform.
Design complex workflows and experiences for multiple enterprise user personas including customer support agents, team leads, operations managers, administrators, and business users.
Collaborate closely through implementation to build and iterate on highly configurable, AI-integrated enterprise software aimed at transforming customer service operations.
2-3 years of meaningful B2B SaaS product design experience, specifically with complex enterprise software.
Proven experience designing for operational users such as customer support agents, administrators, or analysts.
Strong portfolio showing systems thinking, interaction design, edge cases, and end-to-end workflows.
Experience working with AI in design processes and product experiences is required.
Designer comfortable creating design foundations and systems from zero, ideally as the first or sole designer in an early-stage startup environment.
Experienced in operational software domains like customer service, contact center, CRM, or ITSM with strong opinions on AI's impact on workflows.
Capable of managing ambiguity and complex product requirements, rapidly iterating in a startup setting using tools like Figma, and maintaining close involvement through engineering implementation.