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Tier-1 brand, mid-level generalist title, and likely metro role drive high candidate competition.
Core networking/Linux/Python skills are transferable, but product-specific support knowledge reduces fit flexibility.
Explicit 2–4 year requirement plus mandatory networking, Linux, and programming skills create strict filters.
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Provide technical support for Akamai's Web Performance, Media, Security, and Edge Compute products primarily for US accounts.
Troubleshoot and resolve complex technical issues while owning customer problems through to resolution, collaborating across global teams.
Maintain and use the Akamai Knowledge Database, contribute to continuous improvement and feedback on internal tools and procedures.
2-4 years of experience in a relevant technical support or engineering role.
Bachelor's degree in Computer Science Engineering or related field.
Knowledge of internet protocols including TCP/IP, UDP, QUIC, DNS, HTTP, BGP.
Experience with Linux command line (Bash/Shell) and programming languages like Python, Java, HTML, and JavaScript.
Experienced in customer-facing technical support roles for enterprise or B2B environments focused on complex technical issues.
Operates effectively in a distributed, time-zone diverse team environment handling critical cloud platform issues.
Technically strong in network protocols and Linux systems, capable of becoming a subject matter expert and contributing to process improvements.