Back
Strong funded brand, mid-level generalist role, and metro location increase applicant competition.
Support and SQL skills transfer across SaaS, but product-domain knowledge creates moderate specificity.
Explicit 2-3 year requirement plus mandatory SQL and customer-facing experience raises filtering strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Manage support ticket queue and respond to issues/enhancement requests from Fortune 500 client brands.
Diagnose, troubleshoot, and develop root cause analyses (RCAs) with engineering to resolve customer problems and improve product.
Collaborate closely with engineering and customer success teams to prioritize and communicate client issues and contribute to product improvements.
Bachelor's degree in Computer Science/Engineering or relevant experience.
2-3 years of experience in software/product customer-facing or technical support roles, preferably with enterprise SaaS products.
Proficient in SQL for data querying and strong understanding of software development/testing concepts.
Strong written and spoken English communication skills; experience collaborating across geolocations.
Experienced in technical support or product support environments interfacing with large enterprise clients (Fortune 500).
Able to deep dive into product architecture, data models, and engineering logic to drive effective RCAs and durable problem resolutions.
Skilled at cross-functional collaboration including engineering, product management, and customer success to influence product enhancements.