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Strong employer brand and mid-level generalist demand, balanced by niche ServiceNow specialization.
ServiceNow platform skills and ITSM certifications make the role industry-specific and less transferable.
Explicit 4+ years, required ServiceNow certifications, and mandatory ITSM module expertise.
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Lead design, coding, testing, debugging, and documentation of enterprise-grade ServiceNow ITSM solutions, including configurations, customizations, and integrations.
Resolve moderately complex technical challenges and lead teams to meet client needs with strong knowledge of ITIL processes and compliance requirements.
Provide technical leadership, mentorship, and influence ITSM architecture in large-scale enterprise environments with active participation in agile delivery and scrum ceremonies.
Minimum 4 years of experience in ServiceNow development with a strong ITSM module focus.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Mandatory hands-on expertise in Incident, Problem, Change, Request, Knowledge modules, Service Catalog, CMDB, Workflows & Flow Designer.
Required ServiceNow certifications: CSA (Certified System Administrator), CAD (Certified Application Developer); CIS - ITSM highly preferred.
Experienced in large-scale enterprise ITSM implementations with deep understanding of ITIL v4 principles and governance.
Demonstrated technical leadership in design, architecture, and mentoring within ServiceNow ITSM domain.
Proficient in JavaScript, Glide APIs, REST/SOAP integrations, and platform administration with exposure to DevOps tools and ITOM Foundation being a plus.