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Tier-1 brand plus remote role and mid-level generalist profile increases applicant competition.
Skills transferable across cloud and network employers but remain domain-specific to edge/cloud support.
Explicit 2–4 year requirement plus mandatory networking, Linux, and scripting skills.
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Provide technical support for Akamai's Web, Media, Security, and Edge Compute products focusing on US region accounts during night shifts.
Troubleshoot, investigate, and resolve complex technical issues while owning customer problems until resolution, coordinating across global teams.
Contribute to maintaining and improving the Akamai Knowledge Database and internal tools as well as advancing towards subject matter expertise.
2-4 years of relevant experience in technical support or engineering roles.
Bachelor's degree in Computer Science Engineering or related field.
Strong knowledge of internet protocols: TCP/IP, UDP, QUIC, DNS, HTTP, BGP.
Experience with Linux command line (Bash/Shell), programming languages such as Python and Java, and familiarity with web technologies like HTML and JavaScript.
Operates effectively as a technical troubleshooter and trusted partner in a high-pressure, remote, customer-facing support environment.
Experienced working across time zones and collaborating with global internal teams on complex technical investigations.
Demonstrates continuous improvement mindset with ability to contribute to knowledge management and tooling enhancements.