Back
Mid-level, common application-support title and generalist skillset increase competition.
Support and ops skills (SQL, incident management, scripting) are broadly transferable across industries.
Requires specific 2nd-line support experience plus SQL, scripting and DB skills, creating moderate filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own end-to-end resolution of complex technical issues reported by customers within the FA ecosystem, ensuring quick restoration of services.
Collaborate closely with Product Engineering teams to escalate, reproduce, and eliminate root causes to improve platform reliability.
Develop and maintain a knowledge base to increase incident resolution efficiency and communicate timely updates with business teams.
Experience in a 2nd line Technical Operations or Application Support role.
Strong knowledge of SQL and scripting languages.
Good verbal and written English communication skills.
Work Experience Required: Not explicitly mentioned in the JD.
Proven ability to manage complex technical support issues with operational ownership and effective collaboration with engineering teams.
Experience working within formal support processes, including incident, problem, and change management.
Familiarity with tools like Jira Service Management and Azure DevOps and knowledge of database configurations (SQL, MongoDB, RDS).