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Senior role at a strong global firm but specialized QA/support mix reduces applicant density.
Technical QA and support skills are fairly transferable across industries, yielding moderate background sensitivity.
Explicit 8–12 years, mandatory Python/SQL, QA and ITIL requirements make filters strict.
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Lead and manage QA and infrastructure support teams to ensure timely resolution of issues and high-quality software delivery.
Oversee incident management, root cause analysis, test planning/execution, and implement ITIL best practices.
Develop and maintain Python automation scripts, utilize SQL for data validation, and leverage LLMs/AI tools to automate support processes and knowledge base creation.
8-12 years of combined infrastructure support and QA testing experience.
Proficiency in Python scripting and strong SQL skills.
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
Demonstrated managerial experience leading teams and delivering results.
Experienced leader capable of managing cross-functional QA and support teams in infrastructure environments.
Skilled in integrating automation and AI tools (including LLMs) to improve operational efficiency.
Strong operational focus on ITIL practices, incident management, and continuous process improvement.