Back
Tier-1 brand, mid-level generalist role, common tools listed, and office-based position increase applicant density.
Analytics skills are transferable but strong call-center and WFM domain expertise limits cross-industry fit.
Mandatory workforce-planning domain knowledge plus required analytics tech stack and explicit years make filters strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead analytics and process improvement projects to optimize capacity, improve service-level performance, and enhance customer outcomes in workforce planning.
Automate processes and enhance efficiency using tools like Alteryx, Tableau, Python, and SQL.
Coordinate cross-functional teams, manage product lifecycle, and present project outcomes to leadership and stakeholders.
Experience with Alteryx, Tableau, Python, and SQL required.
Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices.
Demonstrated leadership capabilities with ability to influence and drive results.
Work Experience Required: Minimum three years experience in large call center or similar environments (preferred qualification, not explicitly labeled as mandatory).
Experienced in processing, forecasting, staffing, scheduling, and project management within large call center or mult-site environments.
Skilled in data analytics to uncover insights informing decision-making and drive operational improvements.
Capable of leading projects end-to-end and influencing cross-functional teams to achieve strategic business goals.