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Tier‑1 brand, metro location, but senior niche cyber/incident requirement yields medium competition.
Role requires banking cash‑management and cyber incident experience, making cross‑industry moves difficult.
Requires financial‑services incident management expertise and regulated‑environment experience, so filters are strict.
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Lead coordination, escalation, and resolution of major incidents impacting Citi's Services business globally, ensuring minimal disruption and clear communication between business and technology teams.
Command business-centric response to cyber events in collaboration with Information Security and Technology partners, representing BCC in regional and global readiness exercises.
Drive strategic initiatives including War Room planning for major event go-lives and contribute to development of quality analytics for senior leadership decision making.
Extensive experience in financial services focusing on cash management, transactional banking, or trade operations.
Demonstrated expertise in incident and crisis management including ownership, escalation, and resolution tracking.
Proven ability to communicate effectively with senior leaders and cross-functional teams, and experience in global, multi-region collaborative environments.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced leader skilled in managing complex, high-impact incidents and cyber events within large global matrix organizations.
Ability to translate technical complexity into business-relevant actions and communicate confidently across stakeholder levels including senior executives.
Strong project management and problem-solving capabilities with experience in process/tool creation, including familiarity with AI prompt engineering and tools like ServiceNow.