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Metro Bangalore role with broad full-stack support requirements increases applicant competition to medium.
Core support skills (logs, APIs, SQL) transfer across industries, but product-specific workflows limit portability.
Explicit 0 to 2 year requirement plus technical and on-call skills create moderate shortlisting strictness.
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Provide L1/L2 technical support for Zinier's platform by diagnosing and resolving issues related to workflows, APIs, data discrepancies, and platform configurations.
Manage customer interactions via email, chat, and phone within SLA frameworks, including escalation and documentation of complex issues.
Participate in on-call rotations, deploy production changes for customers, contribute to knowledge base improvements, and engage in continuous product and technical training.
Bachelor's degree in a relevant field.
0-2 years of experience in technical support or related role.
Proficient in JavaScript, JSON, HTML, CSS, log analysis, REST APIs, and basic SQL queries.
Willingness to work weekends and participate in 24/7 on-call rotations.
Comfortable troubleshooting technical issues across multi-tier web application architectures and cloud services with strong analytical skills.
Capable of independently resolving a range of technical problems and effective in documenting and escalating as needed.
Interested in developing technical expertise through continuous learning and collaborating across engineering and customer-facing teams.