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Mid-level infrastructure lead with broad Microsoft requirements yields moderate applicant competition.
Moderate transferability; core infrastructure skills apply across industries but managed-service governance adds specificity.
Moderate; requires specific Microsoft infrastructure leadership and governance but lacks explicit years requirement.
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Own technical leadership and governance for the entire customer technology estate focusing on stability, performance, security, and service improvement.
Serve as the primary escalation point and provide hands-on technical expertise across Microsoft technologies, infrastructure platforms, networking, and end-user computing services.
Lead technical oversight of change management, problem investigation, risk identification, and continuous operational resilience enhancement.
Experience as a Technical Lead, Senior Infrastructure Engineer, Senior Systems Engineer, or similar role in IT services or managed services environment.
Strong hands-on expertise with Microsoft 365, Windows Server, Active Directory, Teams, SharePoint, and Power BI.
Solid knowledge of infrastructure technologies including server platforms, networking, and end-user computing environments.
Work Experience Required: Proven experience supporting major incidents, problem management, and technical escalation.
Experienced in operational support environments acting as highest technical escalation point and managing complex technical incidents.
Comfortable working within change management frameworks, technical governance, and solution review processes.
Ability to balance hands-on technical problem solving with leadership of governance, risk management, and continuous service improvement initiatives.