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Mid-level generalist support role in metro location with broad skills creates strong applicant competition.
Linux, networking, SMTP and SaaS support skills are highly transferable across industries.
Explicit 2–5 years plus mandatory Linux, networking, and email technologies creates moderate shortlisting filters.
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Provide Level 1 and Level 2 technical support for Security Awareness and Phishing Simulation platform, including troubleshooting and resolving platform incidents.
Monitor platform health, validate campaign execution and email delivery, and support user management activities.
Coordinate with customers and engineering teams to manage incident resolution and campaign scheduling, maintaining operational continuity.
2–5 years of relevant work experience.
Proficient in Linux administration (Ubuntu/CentOS/RHEL) and basic Windows Server knowledge.
Strong networking skills including DNS, SMTP, TCP/IP, HTTPS/SSL, firewalls, and proxy concepts.
Experience in email technologies (SMTP, SPF, DKIM, DMARC), basic database querying (MongoDB, MySQL, or PostgreSQL), and application log analysis.
Experienced in supporting Security Awareness, LMS or SaaS platforms with knowledge of cyber security awareness programs.
Able to perform technical troubleshooting including scripting basics and cloud environment familiarity (Azure, AWS, private clouds).
Skilled in integrating authentication services such as SSO, SAML, OAuth and familiar with VAPT findings and remediation processes.