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Tier-1 brand, generic Software Engineer title, mid-level experience and metro location increase applicant competition.
Conversational AI and contact-center platform experience is valued, but core JS/API skills remain transferable across industries.
Explicit 5+ years requirement, essential technical skills and US-shift constraint make filtering stringent.
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Implement, configure, and deliver AI-driven and Conversational AI solutions within the NICE CXone ecosystem.
Build and maintain integrations using APIs, web technologies, and authentication standards; develop proofs of concept and production-ready components.
Support testing, validation, go-live activities, and troubleshoot complex technical issues to ensure solution quality and performance.
Bachelor’s degree in technical or business field or equivalent work experience.
5+ years of professional experience; 1+ years preferred in digital channels or AI/Bot software applications.
Strong proficiency in JavaScript; familiarity with Python is a plus.
Willingness to work US shift (5 PM – 2 AM IST).
Experienced in configuring and deploying enterprise conversational AI platforms and AI-driven interfaces.
Skilled in API integrations with modern authentication (OAuth2, OIDC, SAML) and conversational UX design.
Effective technical communicator capable of collaborating with cross-functional teams and engaging customers in technical discussions.