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Strong NICE brand and mid-level AI implementation role increases applicant density despite contact-center niche.
Strong bias toward contact-center CX platforms, NLU/ASR and integration experience reduces cross-industry transferability.
Explicit 2+ years requirement plus mandatory contact-center AI, NLU, integrations and conversational design skills.
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Lead end-to-end implementation, configuration, integration, and optimization of NICE CXone AI solutions including chatbots, voicebots, and knowledge assistants.
Collaborate with project teams from sales handoff through closure ensuring quality and timely delivery of AI-driven contact center solutions.
Manage tasks aligned with project and Center of Excellence goals, provide technical guidance, and contribute to best practices in AI solution deployment.
Minimum 2 years of experience with AI, digital channels, or enterprise contact center solutions.
Bachelor's degree in Computer Science, IT, Engineering, Information Systems, or equivalent work experience.
Ability to work in shifts covering APAC, EMEA & AMERICAS regions.
Work Experience Required: Minimum 2+ years with relevant AI or contact center solutions implementation.
Experienced in leading large-scale AI implementations involving NLU, IVR, ASR, digital channels, and knowledge platforms.
Strong technical skills in chatbot and voicebot application development with architectural and performance focus.
Capable of designing user-centric conversational experiences, conducting workshops, and integrating AI solutions across CRM and APIs.