Back
Tier-2 brand, metro location, mid-level role create moderate competition.
CCaaS and platform-specific expertise limit cross-industry transferability.
Explicit 5+ years and platform-specific CCaaS experience required, making filters moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead managed service delivery and platform configuration for Sprinklr CCaaS customers, focusing on omnichannel workflows and voice/digital contact center optimization.
Own end-to-end CCaaS system configurations including routing, IVR, automation, SLA frameworks, and integration with APIs, CRM, and telephony systems.
Drive platform adoption, continuous improvements, and act as primary technical advisor to improve operational metrics and customer retention.
5+ years experience in managed services, CCaaS, or technology consulting.
Hands-on experience with Sprinklr CCaaS or similar platforms (e.g., Genesys, Cisco Webex Contact Center, Twilio Flex).
Strong knowledge of IVR, routing strategies, queue management, chatbot workflows, case management, SLA configurations, and telephony concepts (VoIP, SIP, CTI, ACD).
Experience supporting API, CRM, and third-party integrations.
Experienced technical consultant skilled in hands-on delivery and stakeholder management of CCaaS solutions at scale.
Proficient in designing omnichannel customer journeys across digital and voice with a focus on operational metrics improvement.
Able to lead continuous platform optimization and adoption, serving as a trusted advisor driving measurable expansion and customer retention.