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Strong employer brand and metro location balanced by niche Sprinklr CCaaS expertise requirement.
Role requires specialized CCaaS, telephony, and platform expertise, limiting cross-industry transferability.
Explicit 8+ years and mandatory deep Sprinklr CCaaS, telephony, and integration expertise make filters strict.
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Lead strategic managed services engagements for Sprinklr CCaaS customers, focusing on architecture, transformation, and long-term value realization.
Architect and optimize complex omnichannel contact center solutions including routing, automation, AI, and integrations with CRM and telephony systems.
Drive platform adoption, customer success metrics, training, and act as trusted advisor to senior stakeholders including mentoring consultants.
8+ years experience in managed services, CCaaS, solution consulting or customer service technology transformation.
Deep expertise in Sprinklr CCaaS with strong knowledge of digital, voice, omnichannel, automation, AI, IVR, routing, and service governance.
Experience with telephony/cloud contact center tech like VoIP, SIP, CTI, ACD and complex API, CRM, telephony integrations.
Work Experience Required: 8+ years in relevant domains (managed services, CCaaS).
Senior consultant with strategic and technical depth in enterprise contact center architecture and transformation.
Proven ability to influence executive stakeholders and align platform capabilities to business outcomes and CX transformation goals.
Experienced mentor and leader who drives best practices and scalable delivery standards across teams.