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Metro location and a generalist infra manager role increase applicant competition to a medium level.
Infrastructure and cloud operations skills transfer across industries but require domain-specific experience, giving medium sensitivity.
Mandatory cloud certifications, managerial responsibility and ITIL requirements make shortlisting comparatively strict.
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Manage hosting operations support for APAC on-premises and cloud infrastructure, ensuring reliable, efficient, and resilient IT operations.
Lead and develop a team of 4 across India, Australia, and China, overseeing performance, SOP refinement, and vendor/third-party supplier engagement.
Monitor service delivery using metrics and KPIs, drive continuous process improvements, and contribute to capacity planning and technology budgeting
Strong cloud experience with relevant cloud certifications mandatory.
Experience managing multi-location IT infrastructure teams (India, Australia, China).
Familiarity with ITIL/ITSM processes and operations support.
Work Experience Required: Not explicitly mentioned in the JD
Demonstrated ability to lead cross-regional teams and liaise effectively between business units and IT.
Proven track record in managing IT infrastructure operations including cloud and on-prem environments with a focus on metrics and process improvement.
Strategic thinker capable of integrating capacity planning, vendor management, and service catalog development to align IT services with business needs