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Strong employer brand, common Data Analyst title, and broad toolset requirements increase candidate competition.
Data analysis skills are transferable but SAP and service-reporting domain knowledge impart moderate industry specificity.
Mandatory technical skills (SQL, Python, Alteryx, SAP) but no explicit years requirement, so medium strictness.
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Collect, organise, and analyse data to support service performance reporting, customer experience measurement, and business decision-making.
Develop, maintain, and improve data quality reporting tools and automate data management processes across the organisation.
Collaborate with cross-functional teams and partners to deliver timely, accurate, actionable insights and reporting solutions using SQL, Python, Alteryx, and visualization tools.
Proven experience in data aggregation or a similar analytical role involving large datasets and data analysis tools.
Proficiency in SQL, Python, and Alteryx; knowledge of SAP data structures and data extraction.
Bachelor's degree in Computer Science, Statistics, Mathematics, or a related discipline, or equivalent experience.
Work Experience Required: Demonstrable experience working with large datasets and creating dashboards; experience with disorganised or poorly structured data.
Strong ability to transform unstructured or poorly structured data into usable formats and automate data processes.
Experienced in producing end-to-end service performance and customer experience reporting with understanding of KPIs, KQIs, SLAs.
Capable of effectively communicating complex data insights to non-technical audiences and managing stakeholders across various levels.