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Entry-level internship, metro location, and a broadly appealing documentation role increase applicant density.
Documentation and community skills transfer easily across industries and product domains.
Few strict filters; no years requirement and only basic technical writing and degree expectations.
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Create and improve scalable, high-quality product and technical content for internal and external FourKites communities to reduce customer inquiries and case submissions.
Develop and update customer-facing how-to articles, scripts, demos, and product documentation using multimedia and user experience techniques.
Collaborate with Product Operations, product managers, and stakeholders in Agile development to communicate product features and changes effectively.
Currently pursuing a major in Computer Science, Engineering, Information Technology, or related field.
Basic knowledge of MS PowerPoint/Keynote and experience or familiarity with technical or other forms of writing.
Strong English writing, speaking, and editing skills.
Work Experience Required: Internship with Product Team for 6 months as stated; full work experience not explicitly mentioned in the JD.
Comfortable working in a fast-paced, data-driven startup environment focused on supply chain technology.
Able to collaborate effectively across locations and teams including product managers and go-to-market experts.
Interest or experience in technology applications to business problems and the supply chain industry.