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Mid-level company brand, metro location, and common Project Manager title increase applicant competition.
Healthcare compliance and production support expertise limit cross-industry transferability.
Explicit 8-12 years requirement and healthcare production support experience make filters fairly strict.
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Manage end-to-end configuration project lifecycles including planning, delivery, maintenance, and support ensuring timely and quality delivery.
Serve as primary client contact for production support, troubleshooting system issues and overseeing ticket resolution workflows.
Define, monitor, and analyse project KPIs related to production support, production system uptime, issue resolution times, and customer satisfaction to optimize workflows and system performance.
8-12 years of experience in project management, preferably with production support processes and healthcare compliance.
Familiarity with cloud-based infrastructures and production support technologies (monitoring tools, incident tracking, automation tools).
Based in Pune with hybrid work culture and flexibility to overlap with US business hours.
Work Experience Required: 8-12 years explicitly mentioned.
Experienced in managing large-scale healthcare projects with a focus on compliance and production support in US healthcare domain.
Proven ability to lead cross-functional teams, manage client escalations, and deliver projects in deadline-driven environments.
Familiarity with monitoring/incident tracking tools, Azure DevOps, and emerging healthcare technologies (AI, data interoperability) is a strong plus.