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Enterprise-facing, mid-level resident support role at a known SaaS firm increases applicant competition.
Skills are infrastructure-focused but transferable across industries, yielding moderate background sensitivity.
Explicit 5-8 year requirement plus mandatory Linux, networking and SQL increases screening strictness.
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On-site technical support and troubleshooting for Exotel’s platform at IDFC Bank.
Mentor junior engineers and enforce technical best practices on-site.
Monitor system health, resolve Linux, networking, and database issues, and draft detailed Root Cause Analysis reports.
5-8 years of experience in Technical Support, Systems Engineering, or similar resident engineering role.
Strong hands-on experience with Linux administration and networking fundamentals (TCP/IP, DNS, Firewalls).
Proficiency in SQL and experience with relational databases for troubleshooting.
Role requires on-site presence at IDFC Bank (location implied).
Experienced in direct customer technical support within enterprise environments, particularly banking or similar sectors.
Skilled inLinux systems, networking, and databases with ability to independently resolve complex technical issues on-site.
Capable mentor who can transfer knowledge to junior engineers and handle critical incident reporting effectively.