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Strong employer brand and metro location increase competition despite niche process documentation specialization.
Core documentation skills transfer well, but shared‑services and regulatory experience increase industry specificity.
Requires specific process modelling, documentation, and shared‑services experience but no explicit years, so moderately strict.
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Support Global Process Documentation Head by analyzing end-to-end processes and drafting standardized process documents and workflows.
Maintain and control versioning of a central repository of process documents ensuring accuracy, consistency, and alignment with global policies and regulatory standards.
Facilitate reviews, coordinate sign-offs, and provide process documentation content for training, audit readiness, and change management initiatives.
Shift: UK process hours (1:30 PM onwards) with mandatory Work From Office at Vikhroli, Mumbai.
Proficiency in process modeling techniques such as BPMN, SIPOC, or swim lane diagrams.
Experience in creating clear, concise SOPs, work instructions, and process maps with documentation standards adherence.
Work Experience Required: Proven experience in transformation or shared services environments.
Experienced in working with SMEs and operational leads to gather, validate, and standardize process information across markets, ERPs, or teams.
Skilled in managing documentation sign-offs, audit preparedness, and aligning processes to regulatory and internal control requirements.
Able to communicate complex processes simply but accurately and support training and change management through precise content.