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Mid-level generalist support role, metro locations, and common title increase applicant competition.
Core operational skills transfer across industries, but finance/regulatory experience increases role specificity.
Explicit 3–5 years requirement plus mandatory Tier‑2 support experience and ITIL/certifications make filtering strict.
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Provide Tier 2 support for Global Financial Solutions applications, resolving complex incidents escalated from Tier 1.
Perform technical troubleshooting across application, integration, and infrastructure layers, supporting incident response and root cause analysis.
Support application releases, monitor health and performance, and maintain documentation and operational procedures in a regulated financial services environment.
3–5 years of experience in application support with proven Tier 2 or Tier 3 support function experience.
Bachelor’s degree in computer science, Information Systems, or related field, or equivalent experience.
Working knowledge of application architectures, integrations, SQL querying, Windows OS, and monitoring tools.
ITIL Foundation certification required; experience in financial services or regulated environments preferred.
Experience operating independently in Tier 2 support roles with increasing responsibility and technical troubleshooting skills.
Background supporting systems in financial services or regulated environments, understanding compliance and operational readiness.
Strong analytical, problem-solving, and communication skills enabling effective incident management and collaboration with technical and non-technical stakeholders.