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Metro location and generalist customer-success role increase applicant density despite smaller employer brand.
Education operations preference limits fit, but customer-success and program skills are reasonably transferable.
Explicit 2+ years requirement plus heavy travel and education-experience preference moderately raise filtering.
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Lead and monitor the implementation of educational programs across partner schools to achieve specified learning outcomes and high engagement.
Manage relationships with school leaders and implementation officers, providing ongoing support and ensuring program satisfaction.
Drive school retention efforts aiming for a 95% retention rate and positive NPS, including spearheading renewal processes.
Minimum 2 years of relevant work experience; academic operations experience preferred.
Willingness and ability to travel approximately 18 days per month within a 150 km radius.
Proficiency in using CRM tools and data analysis for tracking program usage and outcomes.
Not explicitly mentioned in the JD: mandatory educational qualifications or specific technical skills.
Experienced in leadership roles driving program success and team motivation across multiple education institutions.
Skilled in stakeholder communication and relationship management with school administrators and academic staff.
Data-driven and operationally focused, capable of optimizing processes and resolving implementation challenges in education environments.