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Strong DHL brand, mid-level generalist role and likely metro location increase applicant competition.
Requires logistics customer-service and operations experience, so cross-industry transferability is moderate.
Explicit years requirement and preferred logistics experience create moderately selective shortlisting.
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Oversee and manage service improvement initiatives and cost reduction strategies for multiple customers at regional and/or global level.
Coordinate with internal and external stakeholders to ensure customer satisfaction and meet/exceed performance targets.
Drive continuous improvement in service delivery, including managing customer-specific enhancements and resolving operational issues.
3-4+ years of customer service experience, preferably in Freight Forwarding and Logistics industry.
Demonstrated ability to influence decisions and actions across country, line, and functional personnel.
Excellent communication skills and experience in creating and managing smooth operational processes.
Work Experience Required: Minimum 3-4 years in relevant customer service role in logistics/freight forwarding.
Experienced in customer relationship management within logistics involving ocean, air, and road freight services.
Capable of informal influence to drive operational improvements and manage cross-functional teams.
Able to coordinate complex service delivery processes at regional or global scale with focus on operational excellence and cost efficiency.