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Tier-1 brand, metro location, mid-level generalist support role with broad skill requirements.
Strong networking and SIEM specialization limits transferability across non-networking industries.
Requires specific networking, Linux, deployment and scripting skills but no explicit years or mandatory certifications.
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Provide L2 technical support for network management and SIEM products including JUNOS Space and Security Analytics.
Troubleshoot and resolve hardware/software issues and complex network problems involving mixed media and protocols.
Collaborate with L3 teams for problem reproduction, escalation, and develop training and knowledge base material.
Working knowledge of network/service management concepts, protocols (L2-L7), high availability, virtualization, and scripting.
Hands-on experience with Linux system-level troubleshooting and large-scale software deployment/configuration/debugging.
Experience with internetworking technologies (TCP/IP, LAN, WAN, Security) and network management products including FCAPS, SNMP.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in troubleshooting and debugging complex networks and network management systems.
Skilled in scripting (Shell, Python, Ansible) and virtualization platforms (VMware, KVM); knowledge of container technologies (K8s, Docker) is favorable.
Familiar with Security Information and Event Management (SIEM) tools and Juniper/ScreenOS devices with relevant certifications being an advantage.