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Metro location, mid-level generalist role, and US-shift amplify competition moderately.
Core SRE skills transfer across industries but healthcare HIPAA requirements increase domain specificity.
Explicit 2–3 years requirement plus mandatory Kubernetes, observability, SQL, Python, and US shift.
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Own and resolve complex production incidents escalated from L2 involving application code, databases, pipelines, and infrastructure.
Contribute to Sev-1/Sev-2 incident response, root cause analysis, and implement code-level fixes or configuration changes.
Develop and maintain runbooks, automation scripts, and troubleshoot systemic issues to improve reliability for healthcare SaaS workflows.
2–3 years experience in application/production support, SRE, or software engineering for SaaS or enterprise platforms.
Proficiency in troubleshooting application, API, and data layers with ability to read and fix code (Python or similar backend language).
Experience with Kubernetes, CI/CD pipelines, observability tools (Datadog, Grafana, ELK, CloudWatch), and SQL databases (PostgreSQL or similar).
Must be comfortable working US Pacific business hours (~9:30 PM to 7:30 AM IST) from Bengaluru.
Awareness of HIPAA, PHI handling, and US healthcare compliance is mandatory.
Experienced in supporting mission-critical SaaS healthcare applications requiring high reliability and incident management during US Pacific hours.
Capable of independent technical investigation and implementation of root cause fixes, progressing towards ownership of high-severity production issues.
Experienced working in a mentoring environment with senior engineers on complex production problems and incident postmortems.