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Metro-based mid-level SRE with broad cloud/Kubernetes skills but a non-Tier-1 brand yields moderate competition.
Core SRE/devops skills transferable, but HIPAA healthcare requirements limit cross-industry fit.
Explicit 3–5 years, mandatory Kubernetes/observability, HIPAA and US-hours make filters strict.
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Own and resolve complex, recurring production incidents beyond L2 support, involving application code, data pipelines, and cloud infrastructure.
Lead high-severity incident responses during US Pacific business hours; implement code and architecture fixes to prevent future occurrences.
Mentor L2 engineers and improve operational runbooks, automation, and escalation models to ensure reliable healthcare SaaS delivery.
3–5 years experience in application/production support, SRE, or software engineering for multi-tenant or enterprise SaaS.
Strong troubleshooting skills across application, API, data pipelines, cloud infrastructure; proficient in Python or comparable backend language.
Hands-on experience with Kubernetes, CI/CD pipelines, Kafka or similar streaming, observability tools (e.g., Datadog, Grafana, ELK).
Must work US Pacific business hours from Bengaluru; understanding of HIPAA, PHI, and US healthcare compliance required.
Experience in healthcare SaaS environments focusing on payer and provider workflows is strongly preferred.
Demonstrated ownership in leading root cause analysis, implementing permanent fixes, and reducing incident recurrence.
Skilled at translating production pain points into roadmap features by partnering with Engineering and Product teams.