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Tier-1 brand, metro location, and a generalist managed-services role increase applicant competition.
Datacenter managed-services skills are transferable across industries but remain strongly infrastructure-domain specific.
No explicit years but requires ITIL, ServiceNow proficiency and cross-technology managed-services experience.
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Maintain clients' IT infrastructure by proactively monitoring, investigating, and resolving technical incidents to ensure service continuity.
Manage work queues, address incidents and requests within SLAs, and update tickets with detailed actions taken.
Collaborate with teams and clients to provide second-level support, execute changes with risk mitigation, contribute to change management, and identify automation opportunities.
Moderate experience in managed services with cross-technology infrastructure.
Familiarity with ticketing tools, preferably ServiceNow, and ITIL processes.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: On-site.
Experience working in managed services with a focus on incident management and change management processes.
Ability to handle client escalations professionally and collaborate across diverse cultural and social groups.
Capable of adapting to changing circumstances, working extended hours when needed, and maintaining service quality under pressure.