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Tier-1 brand, metro location, and generalist L3 DevOps role increases applicant competition.
Role requires domain-specific Linux and managed-services expertise but remains transferable across industries.
Requires extensive managed-services experience and ITIL knowledge, making filters moderately strict.
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Provide L3 technical support by proactively identifying and resolving complex infrastructure incidents across Cloud, Security, Networking, and Applications.
Ensure zero missed SLA by managing high-complexity tickets, performing advanced troubleshooting, and collaborating with third-party vendors.
Mentor junior engineers, create knowledge articles for frequent tasks, and support automation initiatives to optimize managed services operations.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Extensive Managed Services experience handling complex cross-technology infrastructure, including Cloud, Security, Networking, and Applications.
Strong understanding of ITIL processes and proven experience working with vendors or third parties.
Workplace Requirement: On-site
Experienced senior engineer comfortable managing multi-technology environments and leading advanced troubleshooting.
Skilled in client communication across diverse cultures and adept at maintaining client-focused service quality under pressure.
Capable of coaching teams, contributing to process improvements, and driving operational optimizations and automation efforts.