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Mid-level generalist role with C#/SQL requirement and mid-tier employer increases applicant competition.
Technical C#/.NET and SQL support skills transfer easily across industries despite procurement domain nuance.
Explicit 4-year requirement plus mandatory C#/.NET and SQL skills create strict screening filters.
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Own customer relationship management for 1 to 5 accounts focusing on application maintenance, technical support, and customer satisfaction.
Manage technical tasks including troubleshooting code and SQL issues, application upgrades, performance tuning, and change requests with cost analysis and parameterization.
Provide training, support to partners and customers, feedback to R&D on customer needs, and participate in specification and configuration workshops.
Minimum 4 years experience in L3/L4 Software Product Technical Support Process.
Experience as a developer in object-oriented programming (ideally C#), obtained through projects, internships, or work-study.
Mastery of SQL including writing and optimizing queries.
Preferred University degree in BE/BTech or Masters in Computer Engineering, Computer Science, or closely related field. Procurement domain experience is a plus.
Experienced in handling Level 3 and Level 4 technical support with customer management responsibilities.
Technically skilled in C# and SQL with ability to troubleshoot and optimize application code and queries.
Comfortable working in international, multicultural environments with autonomy to manage priorities, focusing on customer satisfaction and technical excellence.