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Metro location and common account/delivery role increases applicants, but seniority narrows the pool.
Requires IT services delivery experience and stakeholder management, limiting cross-industry transferability.
Explicit 14+ years and required IT service management/program experience and certifications make filters strict.
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Manage strategic client relationships and act as the primary interface between clients and delivery teams to ensure customer satisfaction and operational excellence.
Drive account growth by identifying new opportunities, upselling, and cross-selling within enterprise IT services and solutions.
Oversee project and service delivery, ensuring adherence to scope, timelines, quality standards, budgets, and contractual commitments while managing risks and escalations.
14+ years of experience in IT Services, Client Management, Account Management, or Program Management.
Experience managing enterprise clients and technology delivery engagements.
Knowledge of project management and service management frameworks such as PMP, Agile, and ITIL preferred.
Location requirement: Bangalore.
Experienced in handling large-scale, strategic accounts within IT services with a track record of driving account growth and customer satisfaction.
Skilled in stakeholder management, communication, negotiation, and governance of delivery operations.
Comfortable working at the interface of business and technology teams, ensuring alignment between client goals and delivery execution.